Industries
Automation for estate agencies and developers
Most questions arrive in the evening and at weekends, when the sales desk is closed. By morning the person has written to three other agencies, and the one who answers first is not the one with the better property.
How do you stop losing property enquiries out of hours?
With an agent that answers around the clock and carries the conversation to a record a salesperson can act on. It answers from the property list, asks about budget, area and timing, offers a viewing slot and hands over with a short summary. In the morning the call goes out on a known request rather than into the dark.
An answer at any hour
Questions about layouts, floors, finish and terms arrive in the evening. The agent answers from the property list then, not on the next working day.
Qualification
Budget, area, timing, to live in or to let, whether a mortgage is needed. The salesperson gets a record with answers and the conversation attached, not a phone number with no context.
Viewings booked
The agent offers free slots and books one, then sends a reminder the day before with the address and how to get in. A missed viewing is the most expensive thing to lose.
A property list that does not lie
The agent answers from what is in the list. Properties taken off the market and changed prices come out of it through a process, not through someone remembering.
Where to start
With evenings and weekends. During the day the team copes; in the evening everything is lost, and that is where the first step pays back fastest.
Three things are needed: an export of the properties, answers to the recurring questions, and an agreement on which fields a salesperson wants in the record.
The part that is harder
The hard part of property is not the conversation, it is keeping the list true. A unit goes, a price moves, a completion date slips — and the agent carries on describing it. That is worse than silence: someone travels to view something that does not exist.
So the first thing built is the refresh from wherever you keep your properties, and only then the agent. If there is nowhere they are kept, and they live in files and in people’s heads, that is where to start instead.
And the second: the agent does not advise on mortgages or on the legal terms of a sale. It hands those to a person, and says so out loud.
How it is built
Chat agents on Watbot. Evening calls, when there is nobody to pick up, are the voice agent. Exporting properties and keeping the CRM in step is n8n and Make.